We are excited to be back at work, but we have some protocols for our team and guests to follow, so we can continue operating in a safe manner. Here we go!
We appreciate YOU and kindly ask for your continued patience and understanding. Here you will find a list of temporary changes we have implemented in order to accommodate as many of you as possible, whilst upholding the guidelines for Health and Safety in the workplace.
As COVID-19 has reshaped Health and Safety in our everyday lives, it has also done so in the Beauty Industry.
Starting January 19th, when we reopen our doors of the salon and spa, all guests must:
Sanitize their hands upon entry at the "Sanitization Station"
Wear a mask at all times. If you do not have a mask, one will be provided for purchase
Cancel their appointment as soon as they begin showing symptoms of fever, cough, sore throat, runny nose or difficulty breathing.
Attend their appointments alone
Not bring food or beverages, while masks remain mandatory by law
Take necessary medication to minimize symptoms of preexisting medical conditions eg:seasonal allergies, as prescribed by your doctor
Call your service provider on their specific extension upon arrival and remain in your vehicle until a staff member greets you at the door. Do not use the main line to notify us.
Not arrive early for your appointment, unless asked
Allow staff to assist you with product purchases and refrain from touching displays
Understand that if you are displaying any symptoms, your appointment will end immediately
Maintain safe distance from other staff members and guests
Understand that at this time, we will not be accepting returns or exchanges
In efforts to ensure your safety and peace of mind, on top of our regular sanitization processes, we will be implementing the following additional procedures:
Each station will be sanitized before and after each guest
Washrooms will be sanitized after each use
All re-useable towels and capes will be laundered with bleach on Sanitization Cycle
Only one guest will be cashed out at a time
All staff will wash and sanitize their hands frequently, before and after each guest
Staff will not attend work if presenting any symptoms of illness
Temporary LIMITED services available:
Hair Conditioning Treatments
Pedicures and Manicures
Waxing (no upper/lower lip, or chin)
*Unfortunately, at this time we will not be offering color changes or corrective color work.
Thank you for taking the time to read this and for your continued patience. We welcome you to contact us at Beauty@CastandCourt.com if you have any questions or concerns regarding our Health and Safety practices. Creating a beautiful experience while prioritizing everyone's well being, is of utmost importance to us. We look forward to seeing you all!
Your C+C Team